Automation, Artificial Intelligence and Effective Outsourcing Solution Technology – EOS ©. Maybe you’ve heard of these trends and maybe some of them are new to you. As a service based industry, property management has always been about customer service – if you’re looking at it from the perspective of your clients being Owners, Tenants and Trades. But if you’re looking at it from the inside out ie as the business owner and property manager delivering that service you’ll see if from a very different point of view. Your focus will be more on finding solutions on how to save more time, produce faster results and leverage yourself more effectively so you can deliver that service and keep up with the demand.
In my experience, after conducting thousands of paid consulting sessions with more than 8,000 agencies across Australia and New Zealand in the past decade, the successful businesses were using some or all of these 3 trends, while the less successful businesses were missing these key ingredients.
Automation, Artificial Intelligence and EOS Technology © together can be used in your business to create amazing, scalable results. These 3 trends are the new secret formula: Technology + Humans = Growth. So when human intelligence combines with technology, we can make our businesses effective, fun, and we can create a great environment to work in. Let’s explore these trends in greater detail.
TREND #1 – Automation:
The technology of computer generated software that understands your staff roles and legislation helping to automate general daily computer generated tasks.
Could you imagine trying to run a business without your Trust Account Software? As an industry we have seen a huge push for cloud-based technology to play an important role in saving us time. If you haven’t moved to the cloud then perhaps 2021 is the year you’ll rethink your strategy and take another look as the benefits and results are now here. Furthermore deciding on which software all depends on what automation they have in their future developments. Explore what your cloud provider is planning on next rather than what they can do right now. The more you can automate a process the better.
TREND #2 – Artificial Intelligence:
A technology of computer generated and human thought process software that performs specific automatic duties in your business.
It’s coming and we’ve got to be prepared for it. This is where your computer generated activities through automation goes one step further and begins to think and suggest what might be the next move/step without human interference. In 2020 we saw the disappearance of the rent arrears process literally die out like a dinosaur. Our clients are no longer handling anything to do with arrears until the tenant is in breach. As more data is collected and developed we will begin to see more processes morph into new versions of what they once were.
TREND #3 – EOS Technology ©:
A technology of systemisation combining low cost labour with technology to perform human level thinking to instigate consistent results.
Over the last 5 years I invented EOS Technology © because property management business owners were looking for a premium, low cost labour solution to help them grow their rent rolls. We developed a process that combines real human intelligence with a low cost labor force integrating with your systems, processes and technology automation. This allows our clients to provide consistent service, less irregularities in performance and a growth focused business.
So what does the Property Manager of the future look like? Essentially, they will become the human face of the service delivery. A Property Managers main role will be focusing on human connection, understanding the needs and wants of your clients and being available to deliver the service in their way – on demand. They will be the advisor with experience, focusing on giving a consistent and expected result and most importantly making the client feel really important, like they’re the only client that you have with a high focus on communication. They’ll be a consultant, and they’ll help the client get a great experience on their property investment journey.
Incorporating these 3 trends into your property management business will bring in new levels of consistency that can be duplicated over and over again to create success. If you’d like to know more about these trends and the twelve pillars of rent roll growth be sure to follow us https://www.facebook.com/pmvaoutsourcing/
