Rheanna, the Head of Property Management for a Perth-based agency, has been outsourcing her property management administration tasks to Property Management Virtual Assistant since September 2021. As a dedicated professional, Rheanna has seen significant improvements in her business through outsourcing, including:
– Systemising processes
– Creating and automating universal communication templates
– Delivering consistency across all areas of the business
Reflecting on their partnership, Rheanna explains, “Our main goals when we first partnered were to set up solid processes and create more time for our property managers. This allows them to stay on top of their tasks while building relationships and focusing directly on clients.”
Rheanna continues, “We’ve had a really great experience. Partnering with PMVA has been easy, and we’ve developed excellent relationships with our virtual assistants and the management team. The procedure team has been fantastic as well, making our experience very positive.”
The benefits of outsourcing have been clear. Rheanna notes, “It has created more time for our property managers to spend with clients, which was our main goal. They can stay on top of their portfolios without performing every single task themselves. Our customers are much more satisfied because our team simply has more time to spend with them.”
Rheanna emphasises the importance of this approach, saying, “We chose not to significantly increase our portfolio sizes when we joined PMVA, even though there was more capacity. We wanted our property managers to spend more time with their clients, and this has made a massive difference in customer satisfaction.”
Her advice for those considering outsourcing is straightforward: “Just do it. Commit to it. The hardest part is committing, but once you do, PMVA handles the hard work. It’s not time-consuming after you’ve made that commitment, and they’re awesome.”
Discover more about Rheanna’s unique approach to property management and their fixed-fee pricing model by watching this video on her journey with our premium outsourcing services.