Teresa, the Operations Manager for a large student accommodation-focused agency in Brisbane, has been leveraging Property Management Virtual Assistant’s services to enhance their operations. Since partnering with PMVA, Teresa has witnessed substantial improvements in her business, including:
– Completion of ad hoc tasks previously unmanageable
– Establishing consistent procedures
– Enabling key staff to take much-needed holidays
Teresa shares, “We’ve had numerous ad hoc tasks that we wouldn’t have been able to complete due to the nature of our rooming business. For the first time in seven years, one of our directors has been able to take holidays because we have a very competent Virtual Assistant’s handling all the receipting.”
Reflecting on the challenges they’ve overcome, Teresa explains, “We faced many procedural challenges where changes in the PM or management teams led to inconsistencies in task execution. With our virtual assistants on board, we now have a blueprint, and they keep us on track by reminding us of the set procedures. It’s been incredibly beneficial.”
Teresa continues, “From the initial setup, the turnaround to get us on the right track was swift. The training provided by PMVA to the Virtual Assistant’s has been commendable. The blueprints they follow are exceptional, and I believe many real estate and other large property organisations could benefit from such a system.”
Her advice for those considering outsourcing is enthusiastic: “I highly recommend it. The structured procedures and the competent support from our VAs have been invaluable. What PMVA has in place is something I wish we had created when I first joined this business. It’s been a game changer for us.”
Find out how Teresa has revolutionised student accommodation management by watching this video on her experience with our premium outsourcing services.