Kellie, the Operations Manager for a large New Zealand agency, has been leveraging Property Management Virtual Assistant’s services for over a year. Since outsourcing her property management administration tasks, Kellie has witnessed transformative improvements in her operations, including:
- Streamlining invoice processing
- Freeing up time for the admin team to focus on larger projects
- Enhancing overall customer service
Kellie shares, “When we partnered with PMVA, our main objectives were to streamline our invoice processing and other time-consuming tasks. We needed dedicated staff to handle these daily responsibilities efficiently, ensuring timely service for our owners.”
Reflecting on their partnership, Kellie explains, “My experience with the PMVA team and our virtual assistants has been outstanding. The three VAs we work with have an impeccable work ethic, always ready to assist with additional tasks and support each other during busy periods. Communication with our VAs and the PMVA support team has been excellent, with regular updates on task completion.”
The impact of outsourcing has been substantial. Kellie notes, “Outsourcing to PMVA has allowed us to streamline our processes. Having dedicated VAs for specific tasks, such as managing water charges or handling invoices, has enabled our admin team to concentrate on other critical aspects of our jobs. This has established a consistent and efficient workflow across our business.”
Kellie emphasises the importance of this approach, saying, “Having Virtual Assistants manage our invoice processing has significantly improved our efficiency. With one person focusing on the same task daily, invoices are processed much quicker. This enables us to dedicate more time to larger projects, thereby enhancing our customer service. The consistency and reliability of our VAs have freed us from the daily stress of invoice processing.”
Her advice for those considering outsourcing is clear: “I highly recommend it. It greatly improves time management since you don’t have to worry about daily invoice processing. Our Virtual Assistants work diligently to ensure invoices are sent to tenants and payments are made to suppliers on time. Managing this workload in-house would be overwhelming for one person, but with three VAs, it’s a huge advantage. I strongly recommend this to other companies.”
Discover more about Kellie’s unique approach to property management and their fixed-fee pricing model by watching this video on her journey with our premium outsourcing services.