Sarah, the Head of Property Management for a large real estate agency in Canberra, has experienced significant improvements in her operations since partnering with Property Management Virtual Assistant. Since implementing PMVA’s services, Sarah has seen numerous benefits, including:
- Streamlining new tenancy processes
- Alleviating workload pressures
- Enhancing team consistency and efficiency
Sarah shares, “The biggest impact has definitely been on managing new tenancies. From the application stage to booking open homes and preparing summaries for property managers, our Virtual Assistant handles the data input and lease preparation. This allows our property managers to focus on client interactions. We had two record months at the start of this year for new leases, and I believe it was largely due to the help from our Virtual Assistant’s.”
Reflecting on the importance of backup support, Sarah explains, “Our backup Virtual Assistant’s have been needed a few times, and it’s amazing how seamlessly they step in. There’s no disruption in workflow, and the property managers’ work isn’t delayed. It ensures consistency and keeps everything running smoothly, even if our regular VA is unavailable.”
Sarah continues, “Before using PMVA, we struggled with consistency. Everyone in the office had their own way of doing things, which led to inconsistencies. With PMVA, we have a consistent process, and I have peace of mind knowing where everything is and that important tasks are being handled. This is crucial, especially with the frequent turnover in property management. The new team members can focus on clients rather than auditing their portfolios.”
Her advice for those considering outsourcing is enthusiastic: “I definitely recommend PMVA. It has made a bigger difference than I expected. The process was easier to implement than I thought, and now things just happen in the background. I no longer need to have eyes everywhere, and the consistency and organisation are invaluable.”
Sarah also highlights the positive reception from her team, “We have property managers with a range of experience, from 21 years to one year, and they’ve all embraced the Virtual Assistant’s. Seeing the difference it makes in reducing pressure has won everyone over. We meet with our VAs weekly, and the team looks forward to it. The support from PMVA was fantastic in helping everyone adapt.”
Discover how Sarah revolutionised her property management approach with our premium outsourcing services by watching this insightful video.